The Loughborough Child Contact Centre offers supported contact – that means it’s suitable for families where no significant risk to the child or those around the child have been identified.

The Contact Centre is open every Saturday from 1.45pm – 4.00pm.

We offer 12 sessions of contact for each referral as the service we provide is viewed as a stepping stone to moving on to unsupported contact.

To help with this transition, we also offer a ‘Meet and Out’ service which we discuss with both parents to reach agreement about details. The handover takes place at the Contact Centre and the non-resident parent then takes the child out returning by 4.00pm. Some families use this very successfully.

The basic elements of our service

  • Impartiality
  • Our volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts/conversation.
  • Several families will be together in one large hall.
  • Encouragement for families to develop mutual trust.
  • No detailed reports made unless risk of harm.

Although there needs to be at least one parent with your child at all times while at the Contact Centre, volunteers can deal with the handover of your child so you do not have to meet your ex-partner if you do not wish to.

You don’t need to pay to use the Contact Centre; tea, coffee, soft drinks and biscuits are offered at a modest charge.

NACCC Accreditation

The Loughborough Child Contact Centre has been operating for over 25 years in Loughborough, Leicestershire. The Contact Centre has recently had its accreditation renewed by the National Association of Child Contact Centres.

NACCC Accreditation is recognised by CAFCASS and the judiciary as the standard required, ensuring the needs of children and families come first. It involves the successful completion of a portfolio of evidence (assessed as proof that services have achieved these standards) and a site visit by a NACCC approved assessor.

All NACCC child contact centres which offer supported contact undergo an accreditation process which is renewed every three years. Accreditation demonstrates that the centre is working to the national standards for supported contact.

Charitable Status

The Loughborough Child Contact Centre is registered with the Charity Commission [Registered Charity No: 109570]

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